Salary: £35,712 per annum / 35 hours per week

A role with real impact, where your guidance will directly help individuals develop their skills and receive the life-changing support they need.

Citizens Advice Richmond is a well-respected local charity with over 85 years of experience delivering free, independent and impartial advice to residents. Their core mission is to provide the support people need for the problems they face and to advocate for policies that improve their lives.

This is an exciting opportunity to join their dedicated team in a role that is the backbone of their service quality. You will mentor and support paid and volunteer advisers, champion quality, and ensure that residents across the borough receive the life-changing advice they need.

You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – support advisers and assessors, carry out quality assurance and independent file reviews, identify training needs, and keep advice knowledge up-to-date.

The role combines leadership, quality assurance, and hands-on advice work within a friendly and diverse team.

Interviews will begin taking place on the week commencing 20 July 2026.

Applications will be reviewed on a rolling basis and recruitment will close once the post is filled.

For full details on the role and to apply, please visit Citizens Advice Richmond’s website here.