Making outcomes matter

The report about service user and care involvement in the final phase of the procurement of an Outcome Based mental health support service for Richmond reflects a ‘game changing’ approach that could enhance the quality of local involvement.

The approach was particularly designed to reinforce the priority that commissioned organisations give to involvement and to provide a way of exploring that during the commissioning process.

You can also read about other work to to develop outcomes based services here, or about good practice for involvement in commissioning exercises here.