NHS image of pink handprint for hand washing

COVID-19 Information and Guidance


Richmond's local  Community Hub has been launched which includes a telephone helpline.  

If you, or someone you know,  needs advice during the current crisis, call 020 8871 6555.

We are working with the Council and local organisations to form a safe and co-ordinated approach to the COVID-19 outbreak.  To help develop local plans, organisations are urged to complete a brief online survey to identify and assess key priorities.  Take the survey here.

Our team is working remotely but we remain available and responsive by email and 'phone.  If you have difficulty getting through to us, please be patient during this new and challenging time time.

This page will be updated on an ongoing basis with information that we hope will be useful to both organisations and individuals.

Groups and employers are responsible for implementing their own policies and plans and should communicate these effectively to all staff and volunteers.

The Charity Commission has advised that charities should check latest Public Health information and report serious incidents using the current guidelines and their own judgement.

Coronavirus Guidance - Mar 2020 -  our brief guide to sources of information and guidance to inform your decision-making.

NHS Guidance -  information on symptoms and how to reduce the risk for yourself and others.

Richmond Council - information and advice for local residents, businesses and organisations.

Achieving for Children Local Offer - for updates on services for families with young people with special educational needs or disabilities.

UK Government Response -  including risk levels, NHS information and guidance on self-isolation and social distancing.

Health Service Journal -  access their accurate and ongoing information on the Coronavirus for free.


Advice in community languages - Doctors of the World have shared advice, based on the government’s updated advice and health information, for patients in 20 languages.  The guide has been produced in partnership with the Red Cross, Migrant Help and Clear Voice.   Languages currently available are English, Albanian, Amharic, Arabic, Bengali, Dari, Farsi, French, Hindi, Kurdish Surani, Malayalam, Mandarin, Pashto, Portuguese, Somali, Spanish, Tigrinya, Turkish, Urdu and Vietnamese.  To follow soon: Polish, Punjabi and Romanian.

Carers UK - information and  links to advice and support for carers (but also useful for any individual).

Wellbeing Tips from Mind -  including managing your mental health and practical tips for working from home and self-isolation.


Charity Commission - Government - government guidance to help with running your charity.

NCVO: Your Organisation and Coronavirus - useful information for organisations, including immediate actions to manage your finances.

NCVO: Coronavirus and Governance - a blog on what trustees need to think about

ACAS Coronavirus Guidance - for employers and employees

Charity Finance Group:  Coronavirus and Your Charity – considers issues such as insurance, liquidity/cashflow and other topics

Charity Commission: Guidance on Financial Difficulties - protect your charity and know what to do if the worst happens.

Fundraising Regulator - fundraising event advice including communications, cancellations and refunds.

Institute of Fundraising - advice for fundraisers

Government Support - find out about support announced for public services, individuals and businesses.

Charities Facilities Management Group - advice and access to the government's free Business Management Continuity toolkit.

HMRC Tax Helpline 0800 0159 559 - help and advice for businesses or the self-employed who are concerned about paying tax due to Coronavirus.  Open Monday to Friday 8am to 8pm, Saturday 8am to 4pm (not Bank Holidays).

Association of Chairs - useful guidance for Chair people, with things you can do now and also general information on places to find support

Volunteering Opportunities

We are fortunate to have a fantastic community and strong volunteering ethic in Richmond.  During this emergency period, many of us will informally help elderly, vulnerable or isolated individuals that we know.  Unfortunately, scams have sprung up almost instantly and individuals have been taken advantage of.  It remains crucial for volunteers and the individuals they support to remain safe.

In this unfolding situation, we are trying to assess and anticipate what resources will be needed and how volunteers may be best utilised.

If you are interested in formally volunteering, please register on our database and state COVID-19 Support in your personal volunteering profile to help maintain a safe and co-ordinated approach.

Please don't be daunted by the online registration form - you only need to complete the mandatory questions which should only take a few minutes.  However, any additional information you provide is really useful.

If you are already registered on the database, and want to offer further assistance, you can update your profile to include COVID-19 Support .

There is likely to be an extended need for help over the coming months so please bear this in mind when you register, as well as being patient if there is not an immediate opportunity whilst we collectively find the best way forward.


NEW GUIDE - Everybody Needs  A Good Neighbour

An amazing response has grown out of this crisis but it's never been more important to keep everyone's safety in mind.  Please take a look at our brief guide for anyone getting involved independently in the community.  Click on the title below to download and view.

Everybody Needs a Good Neighbour - March 2020