Salary: . £28,000 – £32,000 per annum FTE / 21 – 35 hours per week (full or part-time)

Make a difference to the lives of older people in Richmond upon Thames as part of a small team of dedicated staff and volunteers.

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. They provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice, a wide range of social & wellbeing centres and sessions, support after hospital discharge, digital skills development, Dementia Friendly Richmond, mental health peer support, and home services such as handyperson, housekeeping and gardening.

Partnership is a core part of their work. They work in close collaboration with other voluntary sector partners and wider organisations to maximise impact and reach. Their friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year. 

The Information and Advice service is a central part of the organisation. Their small team of staff, supported by excellent volunteers, provide free and confidential information and advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support but it also assists with a range of other issues, such as accessing care and support, independent living, sorting out paperwork, and housing.  

 This is an excellent opportunity to join the team.  The role will include: 

• providing welfare benefits and financial advice, including advising older people on the financial support available, making applications on their behalf, and following applications through to their result  

• providing information and advice on other topics which older people require support with  

• working across the areas the Information and Advice service area as needed, including the First Contact Helpline, welfare benefits and Advice Extra

• providing support via home visits, over the phone and in community settings.  

They are looking for someone with: 

• excellent administration, IT and communication skills with a real will to work with and support older people

• a proactive, flexible and positive approach with a close eye for detail and good basic numeracy skills. 

Highly desirable are:

• experience of working in an Information and advice role, in particular welfare benefits advice work

• experience of working with older or vulnerable people or in a health, social care or voluntary organisation role.  

Access to a car is required for this role.

This is a rolling recruitment. Applications will be reviewed as they are received and interviews will be held when suitable candidates are identified.

For full details and to apply, visit the Age UK Richmond Work for Us webpage.