Salary: £27,000 – £32,000 per annum / 36 hours per week (part-time may be considered)

Are you passionate about social justice, with a strong understanding of the welfare benefits system and a desire to support Disabled people secure the income they’re entitled to?

The Benefits Service at Richmond AID provides disabled people and carers with one-to-one confidential advice on disability benefits, including support with form filling, application forms and appeals, outreach work and home visits.

As a Welfare Benefits Adviser, you will:

• Provide clear, accurate, and confidential advice on disability-related welfare benefits, including PIP, Universal Credit, ESA, and DLA
• Support clients with benefit applications, appeals, and refer on for tribunal representation
• Offer advice in-person, over the phone, online, and via written correspondence
• Work collaboratively with other professionals to provide holistic support
• Help ensure that no disabled person misses out on the financial support they are entitled to.

The organisation’s clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements. You will have a background in advice giving, with knowledge of welfare and benefits, particularly those for disabled people and carers. The work can be stressful at times with a lot of pressure and deadlines, however, this is a rewarding role where your knowledge and empathy can truly change lives.

Applications are welcomed from experienced Benefits Advisors. You will receive on the job training and one-to-one support, as well as further/refresher, and comprehensive training to develop your skills.

They are seeking someone who:

• Has experience providing welfare benefits advice, particularly around disability-related entitlements
• Understands the barriers faced by disabled people in accessing services and support
• Communicates complex information clearly and respectfully
• Is organised, self-motivated, and comfortable managing a busy caseload
• Is committed to upholding equality, dignity, and inclusion in all aspects of their work

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The post is based in Teddington and provides outreach and home visits to people living all over Richmond borough.

It is offered on a one-year contract basis with strong potential to extend.

The closing date for applications is 11pm on Sunday 7 September 2025.

Interviews will be held on an ongoing basis and applications may close early if a suitable candidate is found.

Richmond AID is an equal opportunities employer and encourages applications from disabled candidates, those with lived experience of disability, and those from underrepresented groups.

For full details and to apply, visit the CharityJob Richmond AID Benefits Advisor listing here.