Salary: £40,000 – £45,000 per annum depending on experience / 36 hours per week

Do you have the leadership, vision, and drive to lead a vital local advice service? 

As Advice Manager at Richmond AID, you’ll take a strategic lead on developing their advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality.

The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will manage three advice teams – Information Navigation, Benefits Advice, Money Advice – and the benefits advice contract with South West London and St Georges NHS Trust (SWLSTG). There are currently 14 advisors across the advice teams.

The organisation also administers a number of grants on behalf of local grant giving charities and the Local Authority and you will manage the administration of these grant funds.

As a key member of the management team, you will work closely with other managers, and also take a lead on Safeguarding and Data protection across the whole organisation, and deputise for the CEO as required.

You’ll take the lead in shaping and strengthening our vital advice services by:

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

The necessary skills for this post include experience as an advice professional who is a passionate advocate for social justice, with experience of working in an advice and representation role, and with experience in managing a busy advice team. You will understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

The closing date for applications is 3pm on Sunday 7 September 2025.

Interviews will be held on an ongoing basis and applications may close early if a suitable candidate is found.

Richmond AID is an equal opportunities employer and encourages applications from disabled candidates, those with lived experience of disability, and those from underrepresented groups.

For full details and to apply, visit the CharityJob Richmond AID Advice Manager listing here.